A parent may not receive a student report if his/her kid does not have sufficient activity to report for that week. It is necessary that the student generate at least one entry for at least one of the following categories of data displayed in the activity report email:
- Educational Sites
- Searched words
Note that we display only sites or searches from the allowed list in the email activity report. If a kid accesses a blocked site or a blocked keyword it would not be considered as an entry for triggering the weekly activity report email (the activity will be logged in the activity tab in the SecurlyHome app or Parent Portal view). This is to ensure that parents are not distressed by the activity snapshot of their kid if a kid has been accessing too many blocked sites or words.
Also, allow 24 hours from the estimated arrival date before determining whether an email has gone missing. Be sure to check your Spam/Junk folder for an email from Securly.com.
If you still do not receive an email, please contact us at firstname.lastname@example.org