If you are experiencing any internet slowdown after connecting the Hub, please reach out to firstname.lastname@example.org with the following information:
- Short description of the problem/error.
- Your internet service provider.
- Your router make/model (you can usually find this on the back/bottom of your router).
- A clear photo of the bottom of your Hub (this contains the Hub MAC ID and QR code).
We have observed incompatibilities with some routers. We will respond to your email ASAP and arrange a call if necessary to troubleshoot.