Why is my internet not working after connecting to the Hub?

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If you are experiencing any internet slowdown after connecting the Hub, please reach out to homesupport@securly.com with the following information:

  • Short description of the problem/error.
  • Your internet service provider.
  • Your router make/model (you can usually find this on the back/bottom of your router).
  • A clear photo of the bottom of your Hub (this contains the Hub MAC ID and QR code).

We have observed incompatibilities with some routers. We will respond to your email ASAP and arrange a call if necessary to troubleshoot.

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