If you are connected to the Hub and your webpage is not loading completely, it could be because of one of these reasons:
- The content of the part of the webpage that is not loading belongs to one of the blocked categories or sites. For example, if a webpage includes a YouTube video and YouTube is blocked by your Hub rules, then the page will not load completely as it attempts to block the YouTube video. Note that in such a situation the user log will list the YouTube as an activity for that user.
- If you have recently changed the rules then it may take a few minutes for them to reflect, causing the website to load incorrectly.
- The browser cache may have saved information from before the site you are attempting to access was unblocked. Clear your cache and try loading the page again.
- You have some issues with your internet connection.
If the problem persists even after checking for the above conditions, please contact our Support team at firstname.lastname@example.org