I received an activation error while setting up the Hub. What do I do now?

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If you are experiencing activation errors, please email homesupport@securly.com with the following information and we will follow up as soon as possible:

  • Short description of the problem/error.
  • Your internet service provider.
  • Your router make/model (you can usually find this on the back/bottom of your router).
  • A clear photo of the bottom of your Hub (this contains the Hub MAC ID and QR code).
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